This Privacy Policy explains how 1mcuci collects, uses, stores, and protects your personal data when you use our online casino and sports betting platform. We are committed to handling your information transparently and in accordance with recognised data protection principles.
1mcuci ("we", "us", "our", "the Platform") respects your privacy and is committed to protecting the personal data you share with us when you register an account, make a deposit, place wagers, or interact with any feature of our platform at https://1mcuci.cam.
This Privacy Policy ("Policy") describes what personal data we collect, why we collect it, how we use and store it, with whom we may share it, and what rights you have over your information. This Policy applies to all users of 1mcuci, including players registered from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations where our services are accessed.
By registering an account on 1mcuci or by continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use 1mcuci.
This Policy should be read alongside our Terms & Conditions, which govern your overall use of the platform, and our Responsible Gambling Policy.
Throughout this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, email address, phone number, identification documents, IP address, device identifiers, and financial details. |
| Processing | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion. |
| Data Controller | 1mcuci, which determines the purposes and means of processing personal data collected through the Platform. |
| Data Processor | A third party engaged by 1mcuci to process personal data on our behalf and under our instructions (e.g., payment service providers, KYC verification services). |
| User / You | Any natural person who accesses or uses the 1mcuci Platform, whether registered or unregistered. |
| KYC | Know Your Customer — the identity verification process required under our licensing obligations, involving collection and verification of identity and address documents. |
| Cookies | Small text files stored on your device by your browser when you visit the Platform, used to maintain session state and improve user experience. |
We collect personal data in several categories, depending on how you interact with the 1mcuci Platform. The categories of personal data we may collect include:
We collect personal data through the following means:
When you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or update your account profile. The information you provide directly is the primary source of your personal data on 1mcuci.
When you access the Platform, our systems automatically record technical data including your IP address, device identifiers, browser type, session information, and in-platform behaviour such as pages visited and games played.
When you transact via Malaysian payment methods (Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX), our payment processors share transaction confirmation data with us necessary to credit your account and maintain financial records.
We may engage third-party KYC verification services to assist in validating identity documents submitted by users. These services process document data on our behalf under contractual data processing agreements.
The Platform uses cookies and similar tracking technologies to maintain your session state, remember your preferences, and collect anonymised analytics data. See Section 10 for full details on our cookie practices.
1mcuci processes your personal data on the following legal bases, each of which applies to specific categories of processing activity:
| Legal Basis | Processing Activities |
|---|---|
| Contractual Necessity | Account registration, deposit and withdrawal processing, customer support, maintaining your gaming history, and fulfilling all obligations under our Terms & Conditions. |
| Legal Obligation | KYC identity verification, anti-money laundering (AML) checks, fraud prevention, age verification, and compliance with licensing authority requirements. |
| Legitimate Interests | Platform security monitoring, fraud detection, internal analytics to improve platform performance, and maintaining the integrity of our games and betting markets. |
| Consent | Sending optional marketing communications (where you have opted in), placing non-essential cookies, and processing data for purposes beyond those described above where your prior consent has been explicitly obtained. |
We use your personal data solely for the purposes listed below. We do not use your data for profiling, behavioural advertising, or any purpose that would be inconsistent with the reasons for which it was collected.
1mcuci does not sell, rent, or trade your personal data to any third party. We may share your data only in the limited circumstances described below:
We engage carefully selected third-party service providers who process personal data on our behalf and under our instructions. These include payment processors (handling MYR transactions via Maybank, CIMB, Touch 'n Go eWallet, DuitNow, and related providers), KYC and identity verification specialists, platform hosting and infrastructure providers, and customer support tools. All data processors are contractually bound to process data only as instructed by 1mcuci and in accordance with applicable data protection requirements.
We may disclose your personal data to licensing authorities, law enforcement agencies, financial intelligence units, or other governmental bodies where required to do so by law, court order, or regulatory obligation. Such disclosures include AML reporting obligations and responses to legally valid requests from competent authorities.
In the event of a merger, acquisition, restructuring, or sale of all or part of 1mcuci's business assets, your personal data may be transferred as part of that transaction. We will provide reasonable notice before your data is transferred and becomes subject to a materially different privacy policy.
1mcuci operates under international gaming licensing and may process and store personal data on servers located outside Malaysia. Where data is transferred to jurisdictions outside your country of residence, we ensure that appropriate safeguards are in place to maintain the same standard of protection that applies within the Platform.
Safeguards used for international data transfers include contractual clauses imposing data protection obligations on the recipient, and engagement of service providers that maintain recognised international data security certifications. If you have questions about the safeguards applicable to specific international transfers, please contact our support team.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and licensing obligations. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | For the duration of your account plus 5 years after account closure |
| KYC and identity documents | Minimum 5 years from account closure or as required by licensing authority |
| Financial transaction records | Minimum 5 years from the date of transaction (AML compliance) |
| Customer support communications | 3 years from the date of the last interaction |
| Technical and device data | Up to 24 months from collection, unless retained for security investigation |
| Marketing consent records | Until consent is withdrawn plus 1 year for audit purposes |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymised, the data can no longer be linked back to you and falls outside the scope of this Policy.
The 1mcuci Platform uses cookies and similar technologies to provide core functionality, maintain your session when you are logged in, and collect anonymised analytics data to improve the platform. The categories of cookies we use are described below:
You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use core features of the Platform, including logging into your account. 1mcuci does not use third-party advertising or tracking cookies.
1mcuci implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include, but are not limited to:
Subject to applicable law and our licensing obligations, you have the following rights with respect to your personal data held by 1mcuci. To exercise any of these rights, please contact our support team through the channels listed in Section 16.
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data associated with your account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we limit processing of your data in certain circumstances, such as while a dispute about its accuracy is resolved.
Request a structured, machine-readable copy of personal data you have provided to us, where processing is based on consent or contract.
Object to processing of your data for legitimate interests, including any direct marketing where consent-based processing applies.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been violated.
We will respond to all legitimate data rights requests within thirty (30) calendar days of receipt. Some requests may take longer where complexity requires additional review; in such cases, we will notify you of the extended timeframe. Certain rights may be limited where legal retention obligations, AML requirements, or licensing mandates require us to retain specific data regardless of a deletion request.
1mcuci is strictly prohibited for use by individuals under the age of 21 years. We do not knowingly collect personal data from anyone under 21. Age verification is a mandatory step during account registration and is enforced through our KYC process, which requires submission of valid government-issued identity documents.
If we become aware that personal data has been collected from a user who is under the age of 21, we will immediately suspend the relevant account and take steps to delete all associated personal data as soon as practicable. Any funds deposited by underage users will be returned in accordance with our Terms & Conditions.
The 1mcuci Platform may contain references to or integrations with third-party services, including but not limited to Malaysian payment processors (Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX) and KYC verification providers. When you interact with these third-party services, you are subject to their respective privacy policies.
1mcuci is not responsible for the privacy practices of third-party service providers. However, all third parties who process personal data on our behalf are contractually required to maintain appropriate data protection standards. We encourage you to review the privacy policies of any external services you interact with.
1mcuci reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or through a prominent notice on the Platform.
Your continued use of the 1mcuci Platform following the publication of any changes to this Policy constitutes your acceptance of those changes. We recommend reviewing this Policy periodically — particularly before providing any new category of personal data or accepting a new service on the Platform.
If you disagree with any amendment to this Policy and do not wish to have your data processed as described in the revised version, you should stop using the Platform and may request account closure in accordance with Section 10.2 of our Terms & Conditions.
If you wish to exercise any of your data rights, have a question about this Privacy Policy, or want to raise a concern about how your personal data is being handled, please reach out to our team through the following channels:
We aim to respond to all privacy-related requests within 30 calendar days of receipt. For complex requests, we may notify you of an extension up to 60 days total. If you are unsatisfied with our response, you have the right to escalate your complaint to the relevant supervisory authority under the applicable data protection framework.
A quick summary of the safeguards and commitments that underpin our approach to your personal data.
All data transmitted between your device and 1mcuci is encrypted using 256-bit SSL/TLS. Your personal details and financial information are protected in transit at all times.
1mcuci never sells, rents, or trades your personal data to advertisers, data brokers, or any third party for commercial gain. Your information exists solely to run your account and keep you safe.
Age verification is mandatory during KYC. We do not knowingly collect data from anyone under 21. Any underage account discovered is suspended immediately and associated data deleted.
You can request deletion of your personal data at any time by contacting support. We will action your request promptly, subject only to mandatory legal retention obligations under our licensing framework.
Identity documents submitted for KYC are handled through encrypted, secure upload channels and are never shared beyond our compliance team and contractually bound KYC processors.
We don't keep your data indefinitely. Clear retention periods apply to each data category, and data is securely deleted or anonymised once no longer needed for its original purpose.
Our support team is ready to help with any privacy-related queries, data access requests, or concerns about your personal information on 1mcuci.
For players aged 21 and above only. Please gamble responsibly.